Effective date: July 14, 2026
This Shipping Policy explains where Bankimun products are produced, how shipping charges are calculated, and what customers should expect after placing an order.
Products are printed to order and shipped from different locations depending on the product:
posters, flyer banners, and arcade marquees are produced and shipped from Istanbul, Türkiye;
T-shirts are produced and shipped from the United States.
The shipping origin shown for a product may affect delivery time, customs processing, and import charges.
We accept physical-product orders only for destinations that are available and successfully validated during checkout.
Enter a complete delivery address to see whether shipping is available. If checkout cannot provide a valid shipping option for an address, the physical order cannot be completed until a supported method is available.
Contact support if you want to ask about a destination that is not currently offered.
Orders normally enter production and ship within 1–2 business days after the order and payment are successfully confirmed.
Business days do not include weekends or public holidays at the applicable production location.
Production time is an estimate rather than a guarantee. Unusually large orders, production problems, payment review, address questions, or events outside reasonable control may cause additional time.
The following estimates begin after production is complete and the order has been handed to the carrier:
posters, flyer banners, and marquees from Türkiye to the United States: approximately 3–5 business days;
posters, flyer banners, and marquees from Türkiye to Europe: approximately 2–3 business days;
T-shirts shipped within the United States: approximately 3–5 business days;
T-shirts shipped from the United States to Europe: approximately 7–10 business days;
other supported destinations: the available estimate is shown during checkout or can be requested from support.
These are carrier estimates and are not guaranteed delivery dates. Customs processing, weather, carrier disruption, remote-area delivery, peak seasons, public holidays, and local conditions may cause delays.
An order containing both apparel and printed products may be produced at different locations and delivered in separate packages at different times.
Checkout calculates the combined shipping amount for the complete order. If an order is split into multiple shipments, we do not charge an additional shipping fee after checkout merely because separate packages are used.
Each shipment may have its own tracking number and delivery date.
Shipping charges are calculated during checkout using the delivery country, product type, quantity, package requirements, weight where relevant, and the available shipping profile or method.
The shipping amount displayed in the final checkout summary is the amount charged for shipping, excluding any customs duties, import taxes, or similar destination charges that this policy states are the customer’s responsibility.
Free shipping applies only when checkout expressly confirms a valid free-shipping method for the order and address.
Posters, flyer banners, and marquees shipped from Türkiye to the United States are sent Delivered Duty Paid (DDP). Bankimun covers the applicable import duties for these shipments, so the customer should not be charged those duties at delivery.
For printed products shipped from Türkiye to countries other than the United States, customs duties, import taxes, brokerage charges, handling fees, or similar charges imposed by the destination may be the recipient’s responsibility.
T-shirts shipped within the United States do not normally involve import charges. For T-shirts shipped internationally from the United States, destination-country duties, taxes, brokerage charges, or similar fees may be the recipient’s responsibility.
Customs rules and thresholds can change. Bankimun does not control charges imposed by destination authorities or carriers unless checkout or this policy expressly states that the shipment is DDP.
When tracking is available, we send the tracking information to the email address associated with the order.
Tracking may take time to update after a label is created or a package is handed to the carrier. Temporary gaps between carrier scans do not necessarily mean that a package is lost.
For split orders, tracking information may be sent separately for each package.
Customers are responsible for entering a complete and accurate delivery address, including any apartment, unit, postal code, state, province, and telephone information required by the carrier.
Review the address carefully before completing checkout. Contact support immediately if you notice an error.
We will try to help, but an address cannot always be changed after production or carrier processing has begun. We cannot promise that a package can be intercepted or redirected after dispatch.
If tracking has not updated for an unusual period, a package is significantly later than the estimated timeframe, or the order has not arrived, contact support@bankimun.com with the order number.
We may ask you to confirm the delivery address, check the carrier’s delivery notice, and allow a reasonable investigation period.
Where appropriate, we will work with the fulfillment partner or carrier to investigate and provide a remedy consistent with the circumstances, our Return Policy, and applicable law.
If a package or item arrives damaged, keep the product and packaging and contact support as soon as reasonably possible.
Please provide:
the order number;
photographs of the product and damage;
photographs of the outer and inner packaging;
a photograph of the shipping label where available.
Verified damaged, defective, misprinted, or incorrect items are handled under our Return Policy.
If delivery fails because the customer supplied an incorrect or incomplete address, refused a valid shipment, or did not collect a package after reasonable carrier notice, reasonable recovery or reshipping costs may apply.
We will not charge those costs where the delivery failure was caused by Bankimun, our fulfillment partner, or the carrier.
Customs charges that are the customer’s responsibility under this policy are not treated as an unexpected Bankimun shipping charge.
Risk of loss or damage passes as required by applicable law and will not pass earlier than mandatory consumer law permits.
Nothing in this Shipping Policy excludes or limits delivery, refund, replacement, or consumer rights that cannot lawfully be excluded.
Terms of Sale:
https://bankimun.com/pages/terms
Return Policy:
https://bankimun.com/pages/returns
Privacy Policy:
https://bankimun.com/pages/privacy
For shipping questions, delivery problems, or address corrections, email:
You can also use our support form:
