Effective date: July 14, 2026
This Warranty Policy explains Bankimun’s voluntary quality guarantee for products purchased through bankimun.com.
This voluntary guarantee is additional to, and does not replace or reduce, any mandatory consumer rights or legal guarantees available under applicable law.
Bankimun provides a voluntary quality guarantee covering eligible production, printing, material, and fulfillment defects reported within 30 days after delivery.
Contact us as soon as reasonably possible after discovering a problem. Reporting an issue promptly helps us verify the cause and provide an appropriate remedy.
The 30-day period applies only to this additional voluntary guarantee. It does not shorten any longer legal guarantee or mandatory claim period provided by applicable law.
Subject to verification, the voluntary guarantee may cover:
significant printing defects, missing printed elements, or substantial print misalignment;
an item that materially differs from the product, size, color, or design ordered;
a material or manufacturing defect in the garment, paper, banner, or other product;
significant peeling, cracking, or separation present on delivery or caused by a verified production defect;
an item damaged during shipment;
an incorrect item sent by Bankimun or a fulfillment partner.
The voluntary guarantee does not cover:
ordinary wear and tear;
damage caused by accidents, misuse, abuse, neglect, improper storage, or unauthorized alteration;
damage caused by failing to follow a product’s care label or provided care instructions;
fading, cracking, shrinkage, warping, moisture damage, or other deterioration caused by unsuitable washing, drying, heat, sunlight, chemicals, or environmental exposure;
incorrect size or product selection made by the customer;
change of mind;
minor color differences caused by screen settings, materials, or normal printing tolerances;
minor positioning, cutting, or dimensional variations that do not materially affect the product;
an error contained in customer-supplied text, dimensions, artwork, or files where the delivered product accurately reflects the approved submission;
damage occurring after delivery that is unrelated to a production, material, or fulfillment defect.
Change-of-mind and sizing requests are handled under our Return Policy and applicable law.
Follow any care label, product-page instruction, or care information supplied with the item.
Before washing, displaying, mounting, ironing, cleaning, or otherwise treating a product, confirm that the method is suitable for its material and printed surface.
If you are unsure how to care for an item, contact support before using a treatment that could permanently affect it.
To request review under this voluntary guarantee, email support@bankimun.com and provide:
the order number;
the name of the affected product;
a clear description of the problem and when it was discovered;
clear photographs showing the entire item and the specific issue;
photographs of the packaging and shipping label if the item arrived damaged or incorrect;
any other information reasonably necessary to verify the claim.
Keep the item and its packaging until we confirm whether inspection or return is required.
Do not destroy, discard, alter, wash, or ship the item while a claim is being reviewed unless we instruct you to do so.
We may review the order, product specifications, production records, photographs, tracking information, packaging, care information, and relevant communications.
We may request additional photographs or require the item to be returned where reasonably necessary.
A claim may be declined under the voluntary guarantee if the evidence does not show an eligible defect, the item cannot reasonably be verified, or the damage falls within an exclusion listed above.
This review process does not restrict a mandatory legal right or legitimate consumer complaint.
For a verified eligible claim, the appropriate remedy may include:
repair where reasonable and available;
replacement with the same or a reasonably equivalent item;
a proportionate price reduction;
a refund to the original payment method.
The appropriate remedy depends on the problem, available stock or production capacity, cost, timing, and applicable law.
A customer may not receive duplicate refunds, replacements, chargebacks, or other multiple remedies for the same loss.
For a verified eligible defect, production error, shipping damage, or incorrect item caused by us or our fulfillment partners, the customer will not be charged reasonable return or replacement shipping costs where a return or replacement is required.
Do not send a product to the address shown on its original shipping label unless support specifically instructs you to do so. Products may be fulfilled from different locations.
A replacement product may have minor differences resulting from normal material availability, production tolerances, or an updated manufacturing process.
A replacement does not restart or extend a mandatory legal guarantee except where applicable law requires otherwise.
This voluntary guarantee is intended for the original purchaser or the verified recipient of a genuine Bankimun order.
We may verify order ownership and delivery information before discussing personal order details or approving a remedy.
Fraudulent, altered, duplicated, materially misleading, or abusive claims may be rejected where permitted by law.
Nothing in this Warranty Policy excludes, limits, or replaces rights or remedies that cannot lawfully be excluded.
Depending on where you live, applicable law may provide a longer legal guarantee or additional rights relating to faulty, damaged, unsafe, or misdescribed goods. Those mandatory rights continue to apply.
Return Policy:
https://bankimun.com/pages/returns
Terms of Sale:
https://bankimun.com/pages/terms
Shipping Policy:
https://bankimun.com/pages/shipping
For warranty or product-quality questions, email:
You can also use our support form:
